1. The Information We Gather
We may gather personal information from you in the course of our business, including through your use of our website, when you contact or request information from us, when you engage our services, or as a result of your relationship with one or more of our staff and clients.
The personal information that we process includes:
• Basic information: Such as your name (including name prefix or title), the company you work for, your title or position, and your relationship to a person.
• Contact information: Such as your postal address, email address, and phone number(s).
• Financial information: Such as payment-related information.
• Technical information: Such as information from your visits to our website or applications or in relation to materials and communications we send to you electronically.
• Information you provide for meetings: Including access and dietary requirements.
• Identification and background information: Provided by you or collected as part of our business acceptance processes.
• Personal information provided by or on behalf of our clients: Or generated by us in the course of providing services to them, which may include special categories of data.
• Any other information relating to you: Which you may provide to us.
• Consent Records: Records of when and how you opted in (e.g., via web form, keyword, etc.) for services like SMS messages.
• Usage Data: Logs, timestamps, IP addresses, device identifiers.
• Communications Data: Responses or replies to SMS, support interactions.
2. How We Obtain Your Personal Information
We gather information from you as part of our business acceptance processes and about you and others as necessary in the course of providing website and branding design services. We also gather your personal information while monitoring our technology tools and services, including our websites and email communications sent to and from our company. We gather information about you when you provide it to us, or interact with us directly, for instance, engaging with our staff or registering on one of our digital platforms or applications. We may collect or receive information about you from other sources, such as keeping the contact details we already hold for you accurate and up to date using publicly available sources.
3. Use of Information
Our company gathers and processes personal information about you in a number of ways, including through your use of our website and in the provision of services by us. We use that information:
• To provide and improve this website, including auditing and monitoring its use.
• To provide and improve our services to you and to our clients, including handling the personal information of others on behalf of our clients.
• To provide information requested by you.
• To promote our services, including sending offers and updates, publications, and details of events.
• To manage and administer our relationship with you and our clients.
• To fulfill our legal, regulatory, and risk management obligations, including establishing, exercising, or defending legal claims.
• When applicable for the purposes of recruitment.
• To send SMS messages you have opted in to receive (alerts, promotions, updates).
• To respond to your inquiries or support requests.
• To analyze usage, monitor performance, and improve our services.
• To comply with legal obligations or resolve disputes.
4. Use of This Website
A number of facilities on our website invite you to provide us with personal information, such as the contact page section of our website and our email queries facilities. The purpose of these facilities is apparent at the point that you provide your personal information, and we only use that information for those purposes.
Our website uses Hubspot Analytics, a web-based analytics tool that tracks and reports on the manner in which the website is used to help us to improve it. Hubspot Analytics does this by placing small text files called ‘cookies’ on your device. The information that the cookies collect, such as the number of visitors to the site, the pages visited, and the length of time spent on the site, is aggregated and therefore anonymous.
You may refuse the use of cookies or withdraw your consent at any time by selecting the appropriate settings on your browser, but please note that this may affect your use and experience of our website. By continuing to use our website without changing your privacy settings, you are agreeing to our use of cookies. To find out more about cookies, including how to manage and delete them, visit www.allaboutcookies.org.
5. Marketing and Other Emails
We operate an email mailing list program, used to inform subscribers about products, services, and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed, and stored in accordance with applicable regulations. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from all lists). The type and content of marketing messages subscribers receive, and if it may contain third-party content, is clearly outlined at the point of subscription.
6. On What Basis We Use Your Personal Information
We use your personal information on the following bases:
• To perform a contract, such as engaging with an individual to provide services.
• To comply with legal and regulatory obligations.
• For legitimate business purposes.
7. How Long We Keep Your Personal Information
Your personal information will be retained in accordance with our global data retention policy, which categorizes all of the information held by our company and specifies the appropriate retention period for each category of data. Those periods are based on the requirements of applicable data protection laws and the purpose for which the information is collected and used, taking into account legal and regulatory requirements to retain the information for a minimum period, limitation periods for taking legal action, good practice, and business purposes. We retain personal information only as long as necessary to fulfill the purposes described here or as required by law. After retention is no longer needed, we will delete or anonymize the data.
8. Who We Share Your Personal Information With
Any information that you provide to us is used only by us and shared with our employees / contract employees.
Where necessary, or for the reasons set out in this policy, personal information may also be shared with regulatory authorities, courts, tribunals, government agencies, and law enforcement agencies. While it is unlikely, we may be required to disclose your information to comply with legal or regulatory requirements. We will use reasonable endeavors to notify you before we do this, unless we are legally restricted from doing so.
We will not sell, rent, or share your mobile phone number or SMS-consent data with third parties for marketing or promotional purposes. We may share your data only with service providers (such as our SMS gateway, message delivery vendors, telecom carriers) to facilitate message delivery, under confidentiality obligations. If required by law or judicial process, we may disclose your data.
We would never sell, rent, or otherwise make personal information commercially available to any third party, except with your prior permission.
9. Social Media Policy & Usage
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms, users are advised to verify the authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.
10. How We Protect Your Personal Information
We use a variety of technical and organizational measures to help protect your personal information from unauthorized access, use, disclosure, alteration, or destruction consistent with applicable data protection laws. We implement reasonable administrative, technical, and physical safeguards (e.g., encryption, restricted access) to protect your personal data.
11. Your Rights Regarding Your Personal Information
You are entitled to request details of the information we hold about you and how we process it. You may also have a right in accordance with applicable data protection law to have it rectified or deleted, to restrict our processing of that information, to stop unauthorized transfers of your personal information to a third party and, in some circumstances, to have personal information relating to you transferred to another organization. You may also have the right to lodge a complaint in relation to our processing of your personal information with a local supervisory authority.
If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations. Your objection (or withdrawal of any previously given consent) could mean that we are unable to perform the actions necessary to achieve the purposes set out above (see ‘How we use your personal information’) or that you may not be able to make use of the services and products offered by us. Please note that even after you have chosen to withdraw your consent, we may be able to continue to process your personal information to the extent required or otherwise permitted by law, in particular in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations.
Depending on your jurisdiction, you may have rights to:
• Access or request a copy of your data.
• Correct or update incorrect information.
• Delete or anonymize your data.
• Withdraw consent (opt for no further communications).
• Lodge a complaint with a supervisory authority.
12. Opt-Out, and Consent Management (SMS/Mobile)
You may opt out at any time by replying STOP, UNSUBSCRIBE, or another authorized keyword. Upon receiving opt-out, we will promptly (within 24 hours) stop sending further messages.
13. Changes to This Policy
We may update this Privacy Policy periodically. We will post the updated version with a new “Last Updated” date. Continued use after changes constitutes acceptance.
14. Questions
If you have questions or concerns about this Privacy Policy, please contact us using the form below.
We may gather personal information from you in the course of our business, including through your use of our website, when you contact or request information from us, when you engage our services, or as a result of your relationship with one or more of our staff and clients.
The personal information that we process includes:
• Basic information: Such as your name (including name prefix or title), the company you work for, your title or position, and your relationship to a person.
• Contact information: Such as your postal address, email address, and phone number(s).
• Financial information: Such as payment-related information.
• Technical information: Such as information from your visits to our website or applications or in relation to materials and communications we send to you electronically.
• Information you provide for meetings: Including access and dietary requirements.
• Identification and background information: Provided by you or collected as part of our business acceptance processes.
• Personal information provided by or on behalf of our clients: Or generated by us in the course of providing services to them, which may include special categories of data.
• Any other information relating to you: Which you may provide to us.
• Consent Records: Records of when and how you opted in (e.g., via web form, keyword, etc.) for services like SMS messages.
• Usage Data: Logs, timestamps, IP addresses, device identifiers.
• Communications Data: Responses or replies to SMS, support interactions.
2. How We Obtain Your Personal Information
We gather information from you as part of our business acceptance processes and about you and others as necessary in the course of providing website and branding design services. We also gather your personal information while monitoring our technology tools and services, including our websites and email communications sent to and from our company. We gather information about you when you provide it to us, or interact with us directly, for instance, engaging with our staff or registering on one of our digital platforms or applications. We may collect or receive information about you from other sources, such as keeping the contact details we already hold for you accurate and up to date using publicly available sources.
3. Use of Information
Our company gathers and processes personal information about you in a number of ways, including through your use of our website and in the provision of services by us. We use that information:
• To provide and improve this website, including auditing and monitoring its use.
• To provide and improve our services to you and to our clients, including handling the personal information of others on behalf of our clients.
• To provide information requested by you.
• To promote our services, including sending offers and updates, publications, and details of events.
• To manage and administer our relationship with you and our clients.
• To fulfill our legal, regulatory, and risk management obligations, including establishing, exercising, or defending legal claims.
• When applicable for the purposes of recruitment.
• To send SMS messages you have opted in to receive (alerts, promotions, updates).
• To respond to your inquiries or support requests.
• To analyze usage, monitor performance, and improve our services.
• To comply with legal obligations or resolve disputes.
4. Use of This Website
A number of facilities on our website invite you to provide us with personal information, such as the contact page section of our website and our email queries facilities. The purpose of these facilities is apparent at the point that you provide your personal information, and we only use that information for those purposes.
Our website uses Hubspot Analytics, a web-based analytics tool that tracks and reports on the manner in which the website is used to help us to improve it. Hubspot Analytics does this by placing small text files called ‘cookies’ on your device. The information that the cookies collect, such as the number of visitors to the site, the pages visited, and the length of time spent on the site, is aggregated and therefore anonymous.
You may refuse the use of cookies or withdraw your consent at any time by selecting the appropriate settings on your browser, but please note that this may affect your use and experience of our website. By continuing to use our website without changing your privacy settings, you are agreeing to our use of cookies. To find out more about cookies, including how to manage and delete them, visit www.allaboutcookies.org.
5. Marketing and Other Emails
We operate an email mailing list program, used to inform subscribers about products, services, and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed, and stored in accordance with applicable regulations. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from all lists). The type and content of marketing messages subscribers receive, and if it may contain third-party content, is clearly outlined at the point of subscription.
6. On What Basis We Use Your Personal Information
We use your personal information on the following bases:
• To perform a contract, such as engaging with an individual to provide services.
• To comply with legal and regulatory obligations.
• For legitimate business purposes.
7. How Long We Keep Your Personal Information
Your personal information will be retained in accordance with our global data retention policy, which categorizes all of the information held by our company and specifies the appropriate retention period for each category of data. Those periods are based on the requirements of applicable data protection laws and the purpose for which the information is collected and used, taking into account legal and regulatory requirements to retain the information for a minimum period, limitation periods for taking legal action, good practice, and business purposes. We retain personal information only as long as necessary to fulfill the purposes described here or as required by law. After retention is no longer needed, we will delete or anonymize the data.
8. Who We Share Your Personal Information With
Any information that you provide to us is used only by us and shared with our employees / contract employees.
Where necessary, or for the reasons set out in this policy, personal information may also be shared with regulatory authorities, courts, tribunals, government agencies, and law enforcement agencies. While it is unlikely, we may be required to disclose your information to comply with legal or regulatory requirements. We will use reasonable endeavors to notify you before we do this, unless we are legally restricted from doing so.
We will not sell, rent, or share your mobile phone number or SMS-consent data with third parties for marketing or promotional purposes. We may share your data only with service providers (such as our SMS gateway, message delivery vendors, telecom carriers) to facilitate message delivery, under confidentiality obligations. If required by law or judicial process, we may disclose your data.
We would never sell, rent, or otherwise make personal information commercially available to any third party, except with your prior permission.
9. Social Media Policy & Usage
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms, users are advised to verify the authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.
10. How We Protect Your Personal Information
We use a variety of technical and organizational measures to help protect your personal information from unauthorized access, use, disclosure, alteration, or destruction consistent with applicable data protection laws. We implement reasonable administrative, technical, and physical safeguards (e.g., encryption, restricted access) to protect your personal data.
11. Your Rights Regarding Your Personal Information
You are entitled to request details of the information we hold about you and how we process it. You may also have a right in accordance with applicable data protection law to have it rectified or deleted, to restrict our processing of that information, to stop unauthorized transfers of your personal information to a third party and, in some circumstances, to have personal information relating to you transferred to another organization. You may also have the right to lodge a complaint in relation to our processing of your personal information with a local supervisory authority.
If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations. Your objection (or withdrawal of any previously given consent) could mean that we are unable to perform the actions necessary to achieve the purposes set out above (see ‘How we use your personal information’) or that you may not be able to make use of the services and products offered by us. Please note that even after you have chosen to withdraw your consent, we may be able to continue to process your personal information to the extent required or otherwise permitted by law, in particular in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations.
Depending on your jurisdiction, you may have rights to:
• Access or request a copy of your data.
• Correct or update incorrect information.
• Delete or anonymize your data.
• Withdraw consent (opt for no further communications).
• Lodge a complaint with a supervisory authority.
12. Opt-Out, and Consent Management (SMS/Mobile)
You may opt out at any time by replying STOP, UNSUBSCRIBE, or another authorized keyword. Upon receiving opt-out, we will promptly (within 24 hours) stop sending further messages.
13. Changes to This Policy
We may update this Privacy Policy periodically. We will post the updated version with a new “Last Updated” date. Continued use after changes constitutes acceptance.
14. Questions
If you have questions or concerns about this Privacy Policy, please contact us using the form below.